FAQs

      • Where is the store based?

        Mexico
      • SHIPPING WORLDWIDE 

        All orders (domestic and international) are shipped via MEXICAN POST.

        All packages will be shipped via Mexican Post, using Regular Parcel service. Once your order has been shipped, We will send you  an email with a Mexican Post tracking number you can use it to track the route and the progress of your shipment. If you would rather have your item shipped by another method of transportation (like UPS or DHL), please contact us before placing your order so that we can accommodate your request and charge accordingly for your special shipping needs.

        Order processing takes between 5 to 15 business days from Monday to Friday, once your order has been processed, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on weekends or holidays. We know you want your package ASAP and we will do everything we can to ensure that it reaches your doorstep as quickly as possible. Please be aware of the fact that delivery times may vary due to circumstances beyond our control. We are not responsible for lost, stolen, damaged or delayed packages once a package has been passed over to a third-party delivery system (i.e. MexPost, FedEx, etc). 

         

        How do I track my package online?

        Upon shipment, you will receive a confirmation e-mail with your tracking number,make sure you check your spam folder because sometimes the emails go there. You can also track your order http://www.track-trace.com/post Once your order has shipped from our storage, please directly contact your courier with any inquiries about the status of your package

        Failed Deliveries & Returned Packages

        In the case that the courier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery or otherwise, APPAREL K is not responsible for payment of return shipping costs levied by the courier. Similarly, APPAREL K is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. The customer will be notified by an email saying that the package was returned and we will wait for your instructions.

        Service Delays

        APPAREL K is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please contact your courier with any inquiries about the status of your package.

         

        Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.SHIPPING PO

      • DISCOUNTS: If the store is running a direct sale, discount codes are disabled.
      • Do you accept orders placed outside of the US?

        YES, WE SHIP WORLDWIDE!
        International Shipping fees start at $5, but may vary depending on the weight of the item(s). The fee is calculated at checkout.
      • How long will it take to receive my order?

        Please allow 3-14 business days for your order to be shipped. 
        All orders are shipped via Post Office. 
        International Package (approximately 7-30 business days to deliver).
        As soon as your order has been shipped you’ll get a confirmation email and tracking number for your package.
        You can track your order here: 
        https://www.aftership.com/es/courier/correos-de-mexico
      • Always track your package on your country's postal website, if it arrived to your country contact your local postal service, they can give you more detailed information about the package, we cannot contact them.
      • Once the package left our country we are not responsible for any packages that are lost, stolen or delayed by the postal service.
      • How do I pay for my order? Is it secure?

        Firstly PayPal, one of the most trusted online payment solutions on the web. Also, Shopify has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
      • What if something is wrong with my order?

        If you have a problem with an order from this store, please contact the store directly.
    • Products may have slightly differences in size or color.

      We won't provide returns for this kind of situations. 

      CANCELLATIONS

      Once your order has been placed there are no cancellations to be done. Please make a purchase once you are completely sure about your order.